Ministry of Human Resources and Social Security： Promote the sinking of high-frequency services such as social security cards, insurance registration and unemployment registration.

　　On February 22nd, the Ministry of Human Resources and Social Security held a press conference to introduce the progress of human resources and social security in 2021.

　　Xie Yuan, deputy director of the Ethics Office of the Ministry of Human Resources and Social Security, said that from 2018 to 2021, the Ministry of Human Resources and Social Security deployed and implemented a three-year special campaign for ethics construction in the whole system, vigorously promoted the "clearing matters, reducing materials and pressing time limits" in the field of human resources and social security, and implemented two actions in depth, one was the quick action of human resources and social security services, and the other was the innovation and promotion action of information-based convenience services for human resources and social security, and comprehensively implemented the system of informing and promising proof matters and extensively carried out human resources and social security. This year, the Ministry of Human Resources and Social Security will, on the basis of consolidating the achievements already made, organize and implement actions to improve the work style, further highlight the problem orientation and effect orientation, pay more attention to the needs of the enterprise masses, take more targeted measures to continuously optimize the human and social services, and continuously enhance the sense of acquisition of the enterprise masses, focusing on four new measures:

　　First, based on letting the masses of enterprises know the policies at the first time, establish and improve the direct mechanism of policy measures. Letting the enterprise people know the policy is the key link to implement the policy. Starting from this year, the Ministry of Human Resources and Social Security will establish and improve the working mechanism of policies and measures directly reaching the masses of enterprises and grassroots units. For policies and measures that are closely related to the masses of enterprises, we will strive to be able to enter the enterprise, the community, the school and the hall in the first time after the introduction, and let the masses of enterprises know it in the first time, that is, the policy is introduced with "four advances and two understandings", which effectively reduces the situation that the masses of enterprises delay or miss enjoying the policy because of information asymmetry. At the same time, the Ministry of Human Resources and Social Security will continue to strengthen the interpretation of the "understandable and clear" policy treatment of human society, and help the enterprise people better understand the policy with easy-to-understand language, grounded language and more flexible and diverse ways.

　　The second is to deepen the integration reform of "one thing" based on letting the masses of enterprises apply for multi-event joint office. In 2020 and 2021, the Ministry of Human Resources and Social Security implemented the "Quick Action for People’s Social Services" for two consecutive years, and promoted 10 "one thing" packages such as enterprise start-up, enterprise recruitment, unemployment and retirement at 272 contact points. At present, the phased tasks have been completed. The masses of enterprises only need to go to a window or a platform to handle one thing in the human society department, and submit a set of materials to handle it. This year, we will continue to improve the online and offline processing channels, promote the packaging of 10 "one thing" in all cities, and at the same time, we will explore the introduction of more "one thing" in the eyes of enterprises, so as to achieve more integration of packaging matters, more streamlined certification materials, more standardized service processes, more optimized window platforms, and clearer work instructions. We will continue to strengthen communication and cooperation with relevant departments, and take the lead or cooperate with them to do a good job in cross-departmental integration of "one thing".

　　The third is to create a number of "model rooms" for high-quality services based on making the masses of enterprises do things faster and experience better. In 2021, the Ministry of Human Resources and Social Security carried out pilot work on the standardization of basic public services in the field of human society in seven provinces including Jilin, Zhejiang, Sichuan, Yunnan, Hubei, Hainan and Chongqing. This year, seven provinces will be guided to take the pilot project as an opportunity to coordinate the needs of the masses of enterprises to do things in a packaged way, speed up, simplify and cross-provincial way, speed up the formulation of a number of advanced and exemplary local standard systems in terms of work procedures, work guidelines, service places, service norms, risk prevention and control, and launch a number of matters that are handled without application, handled on a full-time basis, uncertified and speeded up again, so as to make services better and more efficient. In addition to these seven pilot provinces, more places will be encouraged to actively explore and launch more models of high-quality social services.

　　Fourth, it is based on making the masses of enterprises nearby and doing more, and creating a service circle for people, society and convenience. People’s social services have a wide range, many matters and high frequency, and the demand of enterprises for "doing things nearby and doing more things" is more urgent. To this end, the Ministry of Human Resources and Social Security insists on grasping both hands, grasping the construction of the window of the Good Society itself, and constantly providing quality services to the masses; Grasp the expansion of service outlets and extend the reach of human society services to the masses of enterprises. This year, we will further rationally expand service outlets such as banks, postal services, supply and marketing cooperatives and grassroots platforms, promote the sinking of high-frequency services such as social security cards, insurance registration and unemployment registration, and continuously extend the reach of human and social services. At the same time, these outlets will also be included in the electronic map of government services of people’s society under construction, and dynamic adjustments will be made in time to ensure that offline locations can be found accurately and nearby, and online websites can be easily linked. For special groups such as the elderly, services such as green channel, full-time agency and appointment processing will also be fully implemented. For groups with limited mobility, we will actively provide on-site services by relying on grassroots agencies. Before the end of this year, efforts should be made to build a people’s social convenience service circle with a 15-minute walk in urban areas and a 5-kilometer radiation in rural areas.